Shipping, Digital Delivery & Returns

This policy covers physical products and paid digital publications and assets purchased directly from MANË through mane.shopping or maneapp.com. The seller identified on your order confirmation is responsible for your purchase. For a purchase from an independent retailer or marketplace, contact that seller under the terms disclosed with that order; we can help coordinate product support.

Mandatory consumer rights apply alongside this policy. Nothing here excludes remedies for faulty, unsafe, misdescribed or undelivered products, restricts lawful payment disputes, or overrides a more favorable promise made when you ordered. Changes do not retroactively reduce rights for an existing order.

Unless a product page or checkout states otherwise before purchase, physical orders are normally processed within 1–2 business days, excluding weekends and holidays. Standard US transit is estimated at 3–7 business days after dispatch. Carrier delivery schedules may differ, including weekend delivery. Product-specific, preorder and made-to-order dispatch estimates will be disclosed before purchase.

Available destinations, shipping options, costs and any applicable delivery estimate are shown at checkout for your address. International delivery is offered only where available at checkout; do not apply the US transit estimate to an international order. Customs, duties or import taxes payable by you will be identified or explained before purchase where applicable and required by law. We will not add an undisclosed mandatory charge after purchase without your agreement.

We must have a reasonable basis for the dispatch time we advertise. For covered US merchandise orders with no stated dispatch time, the applicable default is shipment within 30 days. If we cannot dispatch within the promised or legally required period, we will notify you, provide a revised estimate where available, and offer the choice of agreeing to the delay or cancelling the unshipped goods for a prompt refund. We will obtain delay consent where required and refund when required consent is not obtained. Carrier or customs delays do not remove our legal obligations or your remedies.

Contact support@maneapp.com promptly to request an address correction or cancellation before dispatch. We cannot guarantee a change after processing or dispatch, but applicable cancellation and return rights remain available.

We send shipment confirmation and tracking information when available. Items may arrive in separate parcels; any additional shipping charges must have been disclosed before purchase. Give us an accurate, deliverable address and review the confirmation. If an address error or refused parcel results in a return to sender, we will explain available refund or reshipment options and any lawful, disclosed costs before charging you again.

Contact support@maneapp.com if a parcel is missing, marked delivered but not received, damaged, incorrect or misdescribed. Keep available packaging and photographs to help us investigate; lack of photographs alone does not defeat a valid claim. We may review carrier records and request reasonable order details. A delivery scan alone does not conclusively establish receipt or eliminate your rights. Risk does not transfer to you earlier than applicable law permits. We provide a replacement, refund or other remedy where required.

Contact support@maneapp.com within 14 days after receiving your goods to tell us that you wish to cancel or return your purchase. You do not need to give a reason for exercising a statutory cancellation right. For one order delivered in separate shipments, the applicable period starts when the last goods arrive. Send the goods back within 14 days after notifying us. We will provide return instructions; a clear cancellation notice sent within the deadline does not depend on our prior approval. Contact us for the correct return address rather than returning goods to an office or the shipping-label address.

You may inspect goods as you would in a shop. Where legally permitted, we may account for diminished value caused by handling beyond what is necessary to assess them. Any longer or stronger rights under applicable law continue to apply.

A change-of-mind return may be excluded for an item supplied with a genuine health or hygiene seal if you break that seal after delivery and the item then cannot safely be returned for those reasons. This exception applies only where legally valid and disclosed before purchase. Opening ordinary shipping packaging alone is not a blanket reason to deny a return. No such exception excludes remedies for faulty, damaged or misdescribed goods.

For change-of-mind purchases, you pay the direct return-postage cost only where this was disclosed before purchase and the law permits it. MANË covers return costs where required for faulty, damaged, incorrect or misdescribed goods, and honors any free-return promise made for your order. We do not impose a restocking fee for a statutory withdrawal.

For eligible cancellations, we refund the purchase price and applicable original standard-delivery charge. Any premium-delivery difference is refundable where required by law or promised with your order. For partial returns, refundable delivery charges depend on the goods returned and applicable law. Refunds go to the original payment method unless another method is lawfully agreed without additional fees; we do not redirect refunds to a different person or payment account on an unverified request.

We issue refunds without undue delay and within the applicable legal deadline. For UK/EEA statutory withdrawals, this is generally within 14 days after notice of cancellation; for physical goods we may, where permitted, wait until the goods or evidence of their return arrives, whichever is earlier. A shorter legal deadline controls. Bank posting time may follow processing; we will confirm when a refund is issued. Exchanges depend on availability and do not replace your right to a refund where one is due.

Digital products may include publications, guides, templates, images, videos and other downloadable or online assets. No physical parcel or shipping fee applies to a digital-only purchase. The product listing must identify the format, included files or access, relevant compatibility or software requirements, license and any access duration or download limits before purchase. Do not assume that software, future updates or lifetime hosted access are included unless expressly offered.

Delivery uses the download link, account access or other method described in the listing and order confirmation after payment is confirmed. Immediate delivery applies only where advertised; a preorder, manual delivery or other delay must be disclosed before purchase. Check the email address you supplied and your spam folder. If a file or link is missing, corrupt, inaccessible or materially different from the description, contact support@maneapp.com so we can restore access, replace the file or provide the refund or other remedy required by law.

Request cancellation of a paid digital product within 14 days of purchase if delivery or access has not begun. After supply has begun, a change-of-mind refund is not ordinarily available where this restriction was clearly disclosed before purchase and applicable law permits it. This does not make all digital sales final: statutory withdrawal rights and remedies for non-delivery, defective content, incorrect charges or material misdescription remain protected.

Where the law requires express consent to begin digital supply during a cancellation period, we can rely on loss of that cancellation right only if you actively gave the required prior consent, acknowledged that supply would end the withdrawal right, and received the required confirmation on a durable medium such as email. Merely buying, viewing this policy or receiving a link is not a substitute for those steps. If the required steps were not completed, your applicable cancellation rights remain intact.

For faulty or nonconforming digital content, we provide correction, replacement, a price reduction, termination and/or a refund as required by applicable law, without using the ordinary change-of-mind window to cut off those rights. On a valid cancellation or full refund, stop using the refunded content and delete copies to the extent lawfully required, unless a separate surviving license or mandatory right permits retention. No physical return is required for a digital file.

Digital content is licensed under the terms disclosed for the specific product, rather than transferring ownership of copyright. Commercial use, redistribution, resale and sharing of paid files or access credentials require the applicable license or other lawful permission. A product-specific or open license, including permissions for free educational resources, continues to govern that content. This policy does not revoke existing licenses or restrict statutory copyright exceptions.

For an order containing physical goods and digital content, the delivery and return rules apply to each item separately. A downloaded bonus does not remove rights concerning a physical item. Bundle discounts and any allocation used for a partial refund must follow the terms disclosed before purchase and applicable law; we will not invent a retrospective charge for a free bonus. Gift cards, subscriptions and separately commissioned work follow their disclosed specific terms and mandatory law, rather than automatically being treated as downloaded publications.

Use only a payment method you are authorized to use and provide accurate billing, contact and shipping details. We may request reasonable verification through a secure channel, review unusual orders, limit suspicious purchases or cancel orders where payment authorization or a credible fraud concern cannot be resolved. Any hold must respect promised delivery times and applicable cancellation and refund duties. We will not ask you to email a full card number, card security code, password or government identification document.

To investigate fraud or respond to a payment dispute, we may use and share relevant available order, payment-verification, correspondence, delivery and digital-access records with our payment provider, carrier or appropriate authorities, as permitted by law and described in our privacy policy. A download or login record is evidence to consider, not an automatic waiver of consumer rights.

Please contact support@maneapp.com if you do not recognize a charge or need help with an order. Contacting us first is encouraged but is not required to exercise a statutory or payment-provider dispute right, and it must not delay a bank's deadline. We do not impose a chargeback penalty or require withdrawal of a legitimate dispute to obtain a remedy. We will coordinate any refund and an open dispute through the payment provider to avoid duplicate reimbursement without delaying a legally due remedy.

Knowingly false non-delivery claims, unauthorized payments, falsified return evidence and attempts to obtain duplicate recovery may be investigated. Any response must be proportionate and lawful; making an honest complaint, requesting a valid refund or raising a good-faith payment dispute is not itself fraud. Your bank or payment provider determines payment disputes under its rules.

For shipping, digital access, cancellations, returns or billing concerns, email support@maneapp.com with your order number, purchase email and a description of the issue. Provide only the information reasonably needed to resolve the request. We will provide return instructions and a cancellation form where required; an unequivocal cancellation notice is sufficient where the law allows it.

UK, EEA, Australian and other applicable consumer guarantees, withdrawal rights and remedies continue to apply. No governing-law clause, license term or fraud-prevention measure excludes non-waivable protections. Genuine business-to-business purchases use separately agreed business terms and are not automatically subject to consumer cancellation rights.